This Withdrawal Policy (the “Policy”) sets out FXKEY LTD withdrawal policy for its clients. We have established the policies and procedures below to help ensure that all client’s requests are processed efficiently.
This Withdrawal Policy forms is part of the Client Agreement. Any capitalized term not defined in this Withdrawal Policy shall have the meaning ascribed to it in the Client Agreement.
The Company may amend this Withdrawal Policy and it shall apply to you once it is published on our Website. Please ensure to check our Website regularly.
1. All withdrawal requests can be submitted online, through the Client Portal accessible from the Website (
www.fxkeyltd.com), or through email from the Client’s email registered and verified by the Company.
2. If the Client decides to submit the withdrawal request through email, he shall send an email to the following Company’s email: contact@FXKEY Ltd.com.
3. The Client must ensure that the following information are captured in the request in a comprehensive and accurate manner:
1. Name of the beneficiary of the account holder. The name of the beneficiary must match with the Client Account as recognized by the Company.
2. Details about the method of withdrawal, including full bank account details or credit card details. The Company will only execute a withdrawal request to the same source the Company received the deposits from; and
3. Any supporting documents that the Client thinks that it is necessary in order to execute the withdrawal request.
4. In order to reduce the possibility of a Margin Call, the Client must ensure at the time the request is made and until the request is executed by the Company:
1. that there is a sufficient margin available in the Client Account; and
2. that the withdrawal amount doesn’t exceed the Client Account’s available equity.
5. The Company shall review the Client Account, its history and all supporting documents before processing or executing any withdrawal request.
6. The Company has the right in its absolute discretion to request for as much information or documents as it sees fit in order to mitigate any risk arising from processing or executing the withdrawal request instruction.
7. If the Client provides information that is not accurate nor comprehensive, or if the Client does not provide further information or documents within a reasonable time as requested by the Company, the Company shall have the right without prior notification to cancel the withdrawal request or put it on-hold, pending provision by the Client of further information or documents in order to proceed and execute the withdrawal request.
8. In case the Company cancels the request, the Client can re-submit a new withdrawal request to the Company.
9. The Company will process withdrawal request in line with the Client Agreement. The Company cannot accept withdrawal requests that are not in line with the Client Agreement including instances where the beneficiary is a third party or in instances where the beneficiary account is anonymous.
1. Provided that the withdrawal request is accurate, comprehensive, contains all supportive documents and the Company is satisfied, the Company shall process the withdrawal request within five (5) Business Days from the date the Company is satisfied with the withdrawal request.
1. If the Client deposited the Client Account using a debit or credit card, the Company will withdrawal all amounts deposited originally to the same card.
2. If the Client made a profit on his investment, the Company may accept processing such profit through wire transfer.
3. In case of credit cards, if the issuer of the credit card sets time limits for accepting withdrawal and the timeframe already expired, the Company may accept processing the withdrawal through wire transfer, provided all supportive documents are provided to the Company and are satisfactory to the Company.
1. Any dispute arising out of or in connection with this Withdrawal Policy shall be initiated by the Client and dealt with by the Company in accordance with the Company’s Complaint Handling Procedures, available on our Website.